FAQ
Orders and Shipping
How can I pay for my order?
We accept Visa, MasterCard, American Express, Paypal and Afterpay (over $150)!
How do I know you have received my order?
We will send you a confirmation email to let you know we have received your order.
Can I make changes to my order?
Once an order is placed we are unable to make changes so please choose carefully.
What are the shipping costs?
Shipping is a flat rate of $12 for online orders. Please contact info@scrubzworkwear.com.au for further details.
When will my order arrive?
Orders generally take 3-4 business days but can take a minimum of 10 business depending on stock during busy periods. However it is important to note that during December and January (Christmas period) orders will take longer as many of the suppliers close.
All orders are shipped via Australia post. Submission of your order acts as an agreement to the refund and return policy and terms and conditions.
Do you ship internationally?
Presently we only ship within Australia.
Can I cancel my order?
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
Afterpay
I want to use Afterpay, how do I do it?
For the time being afterpay is only available to our Australian customers. If you don't already have an afterpay account you will need to create this before placing your order.
Select afterpay and this will open a further drop down information tab. Once you click the ‘Pay Now with afterpay’ button you will automatically be redirected to afterpay where you can log into your account and accept the purchase. After this you will return to us at THE ICONIC and your order should process. Please be patient when you get redirected back and do not refresh the page until the order has gone through successfully!
You will receive an afterpay order confirmation separately to your ICONIC confirmation and you will be able to keep an eye on your payment schedule directly via afterpay website.
You can set up your account and learn more about afterpay via their.
Do you have a minimum?
Yes, we have $150 minimums for all Afterpay orders.
Refunds, Returns and Exchanges
What is your returns policy?
We have a strict no Returns policy however we do exchange. To exchange your items please email us within 5 business days of receiving your order to initiate your return. You will be required to pay return postage.
Please note we cannot exchange items that have been embroidered.
What if my item is faulty?
Scrubz Workwear strives to aid our customers in any way, in the unfortunate case that your item is faulty please contact info@scrubzworkwear.com.au within 5 days of purchase with your name, approximate order date and details of the fault, pictures of the fault are also required.
Our supplier will then assess the fault and determine whether the garment itself is faulty or if this issue falls to wear and tear or misuse.
Please note all warrantees offered are the manufactures warrantees and not that of Scrubz Workwear therefore any wear and tear damage will be assessed by the manufacture and not Scrubz Workwear.
We strictly adhere to the Consumer Affairs guidelines so if your item is found to be faulty a refund or replacement will be offered.
How much does it cost to return an item?
Unfortunately we are unable to offer a free returns service in the event that you are able to exchange your order. If you are returning a faulty item you may be eligible to have your return postage payed for. Please contact info@scrubzworkwear.com.au for questions regrading this.
What is your returns policy on sale items?
All sale items are non-refundable and non-exchangable unless faulty, so please choose carefully.